Job Description What you will be doing:  Take initiative to add a personalized experience Consistently offering friendly, professional, and proactive guest service Greet, check-in, respond to requests and settle accounts while providing exceptional service Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling  Promote our loyalty program Accor Live Limitless and Accor Plus, and drive revenues by upselling guest experiences Following departmental policies, procedures, and service standards  Maintaining a safe working environment and following all safety policies and procedures Qualifications Your experience and skills include: Service focused personality is essential and previous experience working in a guest-facing position is required Bachelor’s Degree preferred. High School Diploma or equivalent required Prior experience working with Rhapsody Realta or a related system Written, verbal, and comprehensive fluency in English; additional languages are an asset Accurate and efficient cash handling skills Ability to focus attention on guest needs, remaining calm and courteous even in challenging situations Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail Ability to prioritize competing tasks, and strong organizational skills Ability to work independently as well as cohesively and part of a team Ability to present and communicate professionally and articulately Highly responsible and reliable Ability to work rotating and flexible schedule including morning shift, middle shift, afternoon shift and night shift. Maintain positive and productive working relationships with other employees and departments. Additional Information What’s in it for you: Opportunity to develop your talent and grow within your property and across the world! Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential Give back and make a difference through our Corporate Social Responsibility activities and local community based philanthropy. Employee benefit card offering discounted rates in Accor worldwide. Learning programs through our Academies.